1. Introduction

This Privacy Policy explains how Vegisco Foods Private Limited ("Company", "we", "our", "us") collects, uses, stores, and protects personal information when you use our food ordering and delivery platform ("Platform").

By using our services, you consent to the practices described in this policy.

This policy is designed in accordance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

3. How We Use Your Information

We use collected information for:

• Processing food orders
• Delivery coordination
• Customer support
• Payment processing
• Sending order updates and notifications
• Improving user experience
• Fraud prevention and security
• Marketing promotions (with consent)

4. Sharing of Information

We may share information with:

• Restaurant Partners
  To prepare and fulfil your order.
• Delivery Partners
  To deliver food to your address.
• Payment Gateways
  To process transactions securely.
• Legal Authorities
  When required under applicable laws or court orders.

We donot sell personal data to third parties.

5. Cookies & Tracking Technologies

Our website/app may use cookies to:

• Remember user preferences
• Improve site performance
• Analyse user behaviour

Users can disable cookies through browser settings, though some features may not work properly.

6. Data Security

We implement reasonable security measures to protect user data including:

• Encryption technologies
• Secure servers
• Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security of data.

7. Data Retention

We retain personal data only as long as necessary for:

• Providing services
• Legal obligations
• Dispute resolution
• Fraud prevention

Once no longer required, data may be deleted or anonymized.

8. User Rights

Under applicable data protection laws including the Digital Personal Data Protection Act, 2023, users may have the right to:

• Access personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent for data processing

Requests can be made by contacting us at the email listed below.

9. Children's Privacy

Our platform is generally not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If a parent provides any information about a minor for any specific purpose, they consent to its processing for that specific purpose only.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external platforms.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the platform after updates constitutes acceptance of the revised policy.